Sometimes, workspaces can "overflow" where there are more members than memberships. Some folks call this an "overflown workspace" or "overflowing workspace." This section covers how to address those errors.
Error: Over workspace member limit (14-day warning banner)
How to fix it
A banner at the top of your screen that says, “This workspace ran out of memberships and will be locked in 14 days. Please upgrade to a higher plan or remove [number] user(s).”
You have more members in the workspace than the current subscription allows. The workspace gives you 14 days to either upgrade to a higher plan with more memberships, or deactivate and remove extra members.
If you don’t make one of these adjustments, the workspace will lock in 14 days.
If you’re an admin: Either upgrade to pay for the additional members or deactivate the members and remove them from your workspace.
If you’re not an admin: Contact your workspace admin and let them know that they’re over the workspace member limit.
Error: Over workspace member limit (workspace is locked)
How to fix it
“Over workspace member limit: Your workspace is locked.” Your workspace has gone over its membership by [number] people. Please add memberships or remove people to unlock it. You will regain access to all your content once the workspace is unlocked.
This error means that the 14-day period to remove extra members from the workspace has passed. Now, the workspace is locked.
If you’re an admin: Either add memberships to your plan or deactivate members to free up membership seats.
If you’re not an admin: Contact your workspace admin and let them know that they’re over the workspace member limit and the workspace is locked.
Still need assistance with errors in Mural? Check out our Error handling article collection or reach out directly to Mural Support.