In this article, we'll cover potential error messages around deactivated users. This could be if your Mural account gets deactivated or if you've been deactivated from a specific workspace.
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Error: Deactivated user account
Error message | How to fix it |
“Sorry, your account has been deactivated.” An admin has deactivated your access to your company's workspaces. Request account reactivation to continue collaborating.
This error means that the user’s account has been deactivated/suspended (not that they’ve just been suspended from a workspace). | This depends on the company settings. A general rule is to reach out to your company’s IT team or a designated team member who takes care of Mural account reactivations.
Request reactivation by clicking the Request reactivation button. This sends a request to your company admin, asking them to reactivate your access. |
Error: Deactivated from workspace due to inactivity
Error message | How to fix it |
“You’ve been deactivated from this workspace” due to inactivity for more than 15 days. | Request reactivation by clicking the Request reactivation button. This sends a request to the owner of the workspace, asking them to reactivate your access.
Or, you can create a new workspace. |
Error: Deactivated from workspace by admin
Error message | How to fix it |
“You’ve been deactivated from this workspace” because an admin deactivated your access. | Request reactivation by pressing the Request reactivation button.
Or, you can create a new workspace. |
Still need assistance with errors in Mural? Check out our Error handling article collection or reach out directly to Mural Support.