Available only on Mural’s Enterprise plan
Mural insights enables members to gain insight into collaboration activity by all registered users in a mural. Mural insights is only offered for murals in Enterprise workspaces and is enabled by default.
Mural insights can be accessed on an Enterprise plan by members only.
Note: Guests can only access the Privacy tab of mural insights if this feature is enabled at the workspace and company level. If you are unable to access mural insights for a given mural, contact your company or workspace administrator.
Contents
FAQ.
Access mural insights
To open mural insights from your Mural dashboard:
Click the three-dot menu icon on a mural tile.
Select Mural insights.
Alternatively, to open mural insights from inside a mural, click the Mural insights icon in the top toolbar.
Note: Members (including mural owners and members with Facilitation Superpowers®) land on the Overview tab of mural insights. Guests land directly on the Privacy tab, since that’s all they have access to for this feature.
Understand the data in mural insights
Overview
Data point | Description |
Viewers | Number of registered users who have viewed this mural. |
Editors | Number of registered users who added, modified, or deleted any content in this mural. |
Last edited | The last time a registered user added, modified, or deleted content in this mural. |
Most active day | The day this mural received the largest number of views and edits. |
Users
Data point | Description |
Last viewed | The last time the registered user viewed this mural. |
Last edited | The last time the registered user added, modified, or deleted content in this mural. |
Privacy
The Privacy tab of mural insights holds different options depending on who is viewing it:
Members and guests
All members and guests will see a toggle called Display my activity in mural insights. This setting lets them opt out of displaying their activity in mural insights for a given mural. This setting is enabled by default.
Even if mural insights is disabled by a mural owner or a member with Facilitation Superpowers, all members and guests can still access the Privacy tab to control their personal privacy settings.
See the FAQ section below for more information.
Mural owners and members with Facilitation Superpowers
In addition to the Display my activity in mural insights toggle, Mural owners and members with Facilitation Superpowers will also see a toggle called Allow others to see insights about this mural. This setting is enabled by default.
Disabling this setting turns off mural insights for a given mural. When this setting is disabled, members and guests can still access the Privacy tab to control their personal privacy settings. Their view will look like this instead:
Additional privacy settings for mural insights
Mural offers additional privacy settings to control the use of mural insights. This supports our customers' ability to align with corporate policies or regulatory requirements involving the capture and use of employee or client data and supports an individual's right to their own privacy.
Workspace level
Workspace administrators and company administrators can disable mural insights for specific Enterprise workspace from the Workspace settings page. If mural insights is disabled at the workspace level, the feature won't be visible or accessible to any users in any of the murals for that workspace.
Company level
Company administrators can disable mural insights for their entire company from the General page in the company dashboard. If mural insights is disabled at the company level, the feature won't be visible or accessible to any users in any of the murals for your company.
FAQ (frequently asked questions)
Whose data is shown in mural insights?
Only registered users (members and guests), unless they've disabled the setting to display their activity in mural insights.
What happens if I disable the setting to display my activity in mural insights and later re-enable the setting?
Even if a member or guest has turned off displaying their activity in mural insights, Mural still collects activity data for reporting and other data-powered features. If you decide to re-enable the setting to display your activity in mural insights, your complete viewing and editing history will appear in mural insights.
Why don't I see mural insights?
You might not see mural insights for the following reasons:
Your company administrator or workspace administrator disabled the mural insights feature.
Your mural isn't in an Enterprise plan workspace.
Your company isn't on a Mural Enterprise plan.
If you think this is a mistake, contact your company administrator.