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eDiscovery

Locate, review, and export mural content and interactions to aid in legal and other company matters.
Brian Saladino avatar
Written by Brian Saladino. Updated over a week ago

eDiscovery (electronic discovery) is the process of identifying, collecting, preserving, and reviewing digitally-stored information for use in a legal matter. Let’s say you need to access or share data or collaboration that originated with a certain member. With Mural's eDiscovery, you can easily export murals associated with that collaborator.

The eDiscovery process includes two key elements: searches and exports. A search is how you find the information relevant to your needs. An export is a downloadable version of your search results.

Contents

Access eDiscovery

On the eDiscovery page of the company dashboard, you can start a new search or export. You can also view past searches (including searches performed by Mural's eDiscovery API), create new exports from those searches, or re-download past exports.

To access eDiscovery:

  1. Click your avatar in the bottom left corner of the dashboard to open User options.

  2. Select Company dashboard.

  3. Click eDiscovery in the left sidebar.

The eDiscovery page opens to the Searches tab. To view details on any search, click the gear icon in the search’s row and select View details. To switch to your list of exports, click Exports at the top of the page.

Perform a new search

Your company likely has a lot of Mural data gathered over the course of your members’ collaboration. An eDiscovery search is how you locate just the data you’re looking for. You can narrow a search down to a single collaborator or a group of collaborators, up to 250 in a single search. The search finds every mural where those collaborators have access or have interacted in a timeframe of your choosing.

Data used in searches can be delayed between 24-48 hours after a collaborator's last activity in a mural, so keep that in mind when viewing results.

Note: Searches can take a while to complete if the collaborator you’re looking for has spent a lot of time in Mural or if the time or your search duration is long. Keep your searches as specific as possible, narrowing the parameters using the fields laid out in the steps below. If a search has too many results, you may be asked to narrow your parameters.

To perform a search:

  1. From the eDiscovery page, click Create search.

  2. Enter a Name for your search.

  3. (Optional) Enter a Description.

  4. Under Identify murals, select an interaction type. You have the following options:

    1. Created or modified: Returns murals a collaborator either created (even if they didn’t contribute to the mural) or modified.

    2. Created: Returns only murals a collaborator created.

    3. Modified: Returns only murals a collaborator modified.

  5. Under Identify murals, set a timeframe. You have the following options:

    1. At any time: Returns all murals regardless of time.

    2. Between dates: Lets you enter two dates and returns only murals created/last modified between those dates.

    3. Before: Lets you enter a date and returns only murals created/last modified before that date.

    4. After: Lets you enter a date and returns only murals created/last modified after that date.

  6. Enter Member emails. You may enter up to 250 emails per search. You can also upload a CSV file of emails by clicking Import CSV.

  7. Under Search for murals that members have, select either:

    1. Have interacted with: Returns only murals the entered members have interacted with.

    2. Have access to: Returns all murals the entered members have access to.

  8. (Optional) Select Export search automatically to automatically create an export of your search once generated. If this option is selected, a modal opens asking for your export details. For help on exports, see the Create a new export section.

  9. Click Search.

Now, you can view the progress of your search under Searches on the eDiscovery page. Your search may show as Queued until its turn comes up, when it will automatically switch to In progress. You can only have one search in progress at a time. However, you can queue a new search while one is still in-progress. Your new searches are added to the queue and will process one at a time as the previous search finishes.

Create a new export

Once a search is complete, you need to export a version of the results so you can share it with the necessary parties. You can either do this automatically when you create the search or after your search is complete.

Depending on your needs, you can include these four elements in an export, choosing the file format that works best for you:

File

Details

Available file formats

Mural content

A capture of the mural canvas.

PDF

Member list

A list of members who were active in the mural.

PDF or JSON

Activity log

All historical activity associated with the mural.

PDF or JSON

General info

Mural name, creation date, and modification dates.

PDF or JSON

All mural content is automatically exported as a PDF, but you can choose how to export the member list, activity log, and general info. You can export each of these as a PDF or JSON file. Or, you can exclude them from your export altogether.

Note: Choosing JSON where available for the above exports will greatly expedite your search results.

To create an export:

  1. From the eDiscovery page, locate the search you want to export.

  2. Under Action, click the gear icon in the search’s row.

  3. Click Create export.

  4. Under Member list, select PDF, JSON, or Don’t include.

  5. Under Activity log, select PDF, JSON, or Don’t include.

  6. Under General info, select PDF, JSON, or Don’t include.

  7. Click Start export.

You can view the progress of your export on the Exports page. Keep in mind that, depending on your selections above, the time it takes to complete your export varies. Once your export is complete, you can download all associated files by clicking the gear icon next and selecting Download files.

You can only have one export in progress at a time. However, you can queue a new export while one is still in-progress. Your new exports are added to the queue and will process one at a time as the previous export finishes.

Note: You can access and re-download an export for 30 days from the date of creation. If you need to access that data after 30 days, you must create a new export of your search from the eDiscovery page.

For information on the eDiscovery API, visit our developer portal.

Currently in public beta. Subject to testing and defects. Provided on a warranty-free, as-is, and as-available basis. Mural is not liable for any losses that may result from this public beta.

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