If you accidentally delete a mural, room, or workspace, Mural Support may be able to help. With the right information, we can likely recover what’s lost.

URLs have the information needed for us to process a data recovery request. The most efficient way for us to recover things as quickly as possible is if you give us this information on your first inquiry.

If you accidentally delete a mural, Mural Support can usually recover it. However, it’s possible that the mural’s data may get corrupted after being deleted, so we can’t guarantee that it’ll be in the same condition it was before it was deleted.

The first step is to find your mural’s URL. Check your browser history or perhaps an email message where you shared your mural with a teammate. Once you find the mural link, please send it to Mural Support.

If you deleted the mural today and don’t have a link to the mural, please submit the name of your workspace and the title of the mural. Mural Support may still be able to find your mural with this information if it was recently deleted.

Mural Support will need your room’s URL if you accidentally delete a room. Check your browser history or perhaps an email message where you may have invited a teammate to the room.

If you can’t find your room’s URL, we may be able to recover your room with a workspace name or ID and the name of your room. (For how to find a workspace ID, see our Find your workspace ID article.)

Similarly, if you have a link to a mural within that room, we may be able to work our magic to find and recover the deleted room.

When Mural Support recovers a room, we’ll also do our best to recover the murals that were in that room before it was deleted. Please note that the room’s data may get corrupted after being deleted, so we can’t guarantee that it’ll be in the same condition it was before it was deleted.

Workspace administrators have the option of deleting their workspace. Since only a workspace admin can delete a workspace, the workspace admin must be the person who submits a query to Mural Support.

In order for us to recover your workspace, we’ll need the workspace ID. A workspace ID is in the URL for the workspace. Check your browser history or perhaps an email message where you shared a mural URL with a teammate. (For how to find a workspace ID in that URL, see our Find your workspace ID article.)

When Mural Support recovers a workspace, we’ll also do our best to recover the rooms and murals that were in that workspace before it was deleted. Please note that the workspace’s data may get corrupted after being deleted, so we can’t guarantee that its contents will be in the same condition it was before it was deleted.

Once you have the required information for your mural, room, or workspace, you can contact Mural Support. We’re available by email, live chat, or phone call.