Available for: Enterprise customers
Set up by: MURAL Customer Success team
Index
What does MURAL's Data Residency feature offer?
In an increasingly distributed workforce with more and more cloud-based applications available to support businesses, knowing where data is stored has risen in importance and complexity. To support our customers in highly regulated industries and geographies, we are offering data residency for MURAL.
By default, data within MURAL is stored in the United States. For some organizations and teams, this creates a compliance burden that can limit visual collaboration with MURAL.
To bridge the gap for our customers in highly regulated industries and geographies, we are delivering data residency for MURAL. MURAL’s data residency capabilities allow Enterprise customers to choose the region in which eligible data types are stored at rest. This can be configured on a workspace-by-workspace level.
What is included?
Regions
In the table below, see where data residency is available outside the United States and the corresponding backup regions:
Data residency region | Data backup region |
Frankfurt, Germany | Berlin, Germany |
New South Wales, Australia | Victoria, Australia |
Eligible data types
In the table below, see data stored in the data region versus data not stored in the data region:
Data stored in data region | Data NOT stored in data region |
The following data in a mural will be stored at rest in the region selected by your organization:
| The following data may be processed and stored outside the region selected by your organization:
* Includes certain personal data ** Includes administration and member configurations |
Data migrations
If a new workspace is created, you (via your Customer Success team) will have the option to select a region in which eligible data types are stored.
For existing workspaces, we currently don’t offer migration to an alternative region. This is coming soon.
Limitations
The following are not supported with data residency yet, but are coming soon:
Third party integrations, like Jira, Zapier, or Microsoft Teams.
Mac and Windows Surface Hub native applications.
MURAL API endpoints that create or modify objects on a mural.