Two Factor Authentication for Individual Users

Any MURAL user with a login method that is not associated with a company now has the possibility of configuring an extra layer of security in their accounts.

You can do so by accessing your profile settings.

Once you enable this setting a pop-up window will appear where you can type your password to start the Two Factor Authentication (2FA or MFA) enrollment process.

Enrollment Process

Once you have started the enrollment process, you will see instructions to import the configuration on your device. First, you will need to download or open your preferred authenticator app on your device. This can be downloaded from the Google Play or Apple store.

We support the following:

Regardless of the authenticator app you choose, you can import the configuration in two ways:

  • Scan a QR Code - You will need to read the QR code in the enrollment modal with your device camera. After that, you can click on next and move to the next step.

  • Enter a setup key - You will need to specify the account name and enter the secret key provided in the modal. Once configured in the device, the user can move to the next step in the enrollment process.

Once the device is configured, it will request the 6-digit code generated in your authenticator app to finish the enrollment.

After you enter a valid 6-digit code, you'll be at the last step of the enrollment process. Here you will need to save the recovery codes. To save the recovery codes you can:

  • Copy to clipboard

  • Download a file

  • Write them down

  • Store them in a safe place such as a USB flash drive or dropbox

with Two-factor authentication

Once you are enrolled with two-factor authentication, you will need to enter your MURAL email and password.

Next, you will be requested to obtain a 6-digit code from their authenticator app and enter it in the login flow in MURAL.

In case you don't have the device and need to use MURAL users can enter a recovery code to sign in.

Troubleshoot 2FA

Recovery Codes

If you lose your phone or you've deleted your authentication app, you can use one of your backup codes to sign in. Use any code to sign in, but keep in mind that each code can only be used once. Your backup codes were provided at the time you set up 2FA, but you can always find them on your profile page. If you run out of recovery codes, MURAL will send an email with the newly generated codes.

Locked out?

If you got a new phone or don't have access to your backup codes, you can contact support to manually disable 2FA for your account.

Forgot your password?

If you forgot your password, you can request to reset your password and an email will be sent to you with a link to reset your password.

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