If you're an individual Mural member, as an alternative to SSO (single sign-on), you can enable 2FA (two-factor authentication), sometimes known as MFA (multi-factor authentication), for added security on your account.
Tip: For Enterprise company admins looking for more information on 2FA, check out our 2FA for Enterprise article.
What is 2FA?
2FA is an extra security measure that you can enable in your Mural account. 2FA is sometimes referred to as MFA. Once you set up 2FA for your account, here's how it works:
When you sign in to Mural with your password, Mural sends a one-time verification code either in a text message or through an authentication app of your choice.
You'll enter that one-time verification code to complete the log in process for Mural.
Enabling 2FA increases security and helps prevent hackers from accessing your account. 2FA is available on all versions of Mural, including the native apps.
Note: You cannot enable 2FA if you already have SSO enabled. Also, if you're on an Enterprise plan that already requires 2FA, you can't set up 2FA on your own. You'll simply follow the 2FA enrollment flow as part of the Enterprise 2FA. If you have questions, reach out to Mural Support.
Set up 2FA
There are three steps to set up 2FA in your Mural account:
Install an authentication app on your mobile device.
Enable 2FA in Mural.
Configure the connection between Mural and the authentication app.
Step 1: Install an authentication app
To use 2FA, download one of the following apps on your mobile device:
Step 2: Enable 2FA in Mural
After downloading your preferred authentication app, you need to enable 2FA in Mural.
To enable 2FA in Mural:
Log in to your Mural account.
Click your avatar in the top right corner of the screen.
Click More account options.
Under Security, select the Two-factor authentication checkbox under Security.
Type your password.
Now, a modal opens showing a QR code. You'll use this to connect Mural to your authenticator app in the next section.
Step 3: Configure the connection
With Mural's QR code handy, open the authenticator app on your mobile device.
You can connect the configuration in one of two ways:
Scan a QR code.
1. Use your mobile device's camera to scan the modal’s QR code.
2. Follow the prompts on the app to configure the connection.
Enter a setup key.
1. Specify the account name into the authenticator app.
2. Enter the modal’s secret key into the app.
3. Follow the prompts on the app to configure the connection.
At the end of either process, your authenticator app should provide you with a 6-digit code. Once you have that, you're ready to wrap things up in Mural.
To finish the connection:
And with that, the connection is complete. Mural provides you with several recovery codes which you can use to log in should you lose access to your mobile device or authenticator app. You can copy these codes to the clipboard or download them in a .txt file.
Warning: Make sure to save the recovery codes! If you need to login to Mural and don't have your mobile device nearby, you can use a recovery code to sign in.
Sign in with 2FA
So, you enrolled in 2FA and are ready to log in to Mural.
To sign in to Mural using 2FA:
Enter your Mural email and password. Mural sends a verification code to your mobile device.
Enter the 6-digit code from your authenticator app into Mural.
Just like that, you're in and ready to collaborate in Mural!
Can I get recovery codes?
If you don't have your mobile device or accidentally deleted your authentication app, you can use one of your backup codes to sign in. You can only use each code once. Your backup codes were provided when you first set up 2FA. They're also available on your profile page. If you run out of recovery codes, Mural will automatically send an email with the newly generated codes.
I'm locked out of my account and don't have my recovery codes, what can I do?
If you don't have your mobile app authenticator or your backup codes, you can contact Mural Support to manually disable 2FA for your account.
Forgot your password?
If you forgot your password, you can request a password reset from the Mural sign in page. You’ll receive an email with a link to reset your password.
Don’t see an option to enable 2FA?
If the 2FA authentication checkbox is already selected in your profile settings and you can't uncheck the checkbox, don't worry! This means your company already has 2FA turned on for you.
I turned on and set up 2FA, but my settings don't seem to save once that's complete. Why not?
If you already use SSO to sign in to Mural, you can't enable 2FA. You can tell if you use SSO if you see a message that reads "Your name and email are linked to a third-party SSO." at the top of your profile settings page. If you still want to disable SSO and use 2FA instead, reach out to Mural Support.