This is an article with the most frequently asked questions about billing and plans.

Contents


Where do I apply for the Education and NGO plan?

You can apply for the Education plan at https://www.mural.co/education. This plan includes a free workspace with ten members and 25 guests by default.

For the NGO plan, you can apply at https://www.mural.co/nonprofits?#form-cta.


Where do I apply for the Consultant plan?

You can apply for the Consultant plan at https://www.mural.co/consultants#apply-now. This plan includes the following:

  • Free workspace with ten memberships (for your team) + unlimited guest memberships (for your clients).

  • Discounted membership pricing beyond your free memberships.

  • Specialized training and support services.

  • Private Slack channel to connect with other consultants and MURAL experts.

  • Opportunities to showcase your work through blog posts, webinars, and events.

  • VIP pricing and treatment for your clients when they get a workspace.


How do I change the billing admin?

  1. Click on the workspace name at the top left corner.

  2. Select Manage [workspace name].

  3. Type the new billing admin’s email in the Billing Email Address field.

  4. Click Save Changes.

Note: You can only access this page if you are the workspace admin.


How do I change my credit card?

  1. Click on the workspace name at the top left corner.

  2. Select Manage [workspace name].

  3. Click Billing in the left-hand menu.

  4. Click the Change button in the BILLED TO field.

  5. Edit your credit card information.

  6. Click SAVE PAYMENT INFO.


How do I remove my credit card?

A billing admin cannot remove a credit card if there is an active subscription. You can reach out to our support team via live chat or by emailing support@mural.co for assistance removing your credit card.


Where can I download my invoices?

  1. Click on the workspace name at the top left corner.

  2. Select Manage [workspace name].

  3. Click Invoices in the left-hand menu.

  4. Click Print receipt.

5. Print the invoice or save from your print modal.

Note: You can only access this page and download invoices if you’re on a Team+ plan and a workspace admin.


How do I edit my plan and memberships?

  1. Click on the workspace name at the top left corner.

  2. Select Manage [workspace name].

  3. Click Billing in the left-hand menu.

  4. Click Edit plan.

5. Select the plan and number of memberships.

6. Click the Confirm changes button.

In this section, you can also select between annual and yearly.


Where can I see all the pricing plans?

You can learn more about our plans at mural.co/pricing.


Does MURAL offer any free plans?

MURAL offers a Free plan with certain limitations, such as a three mural limit, the inability to use private rooms and view-only visitors. You can read more about this plan in our MURAL pricing page.

  • If you're a teacher or a student at an accredited school, we recommend applying for our free plan at mural.co/education.

  • If you work for a non-profit organization, you can apply for our free plan at mural.co/nonprofits.

  • Or, if you’re a consultant, you may be interested in our free plan for consultants at mural.co/consultants.


How do I see the number of members in my workspace?

  1. Click on the workspace name at the top left corner.

  2. Select Workspace members.

Here you can see the number of all Members, Guests, and Pending invitations.

Note: Only the workspace admin can access this page.


How can I see the number of memberships I am paying for?

  1. Click on the workspace name at the top left corner.

  2. Select Manage [workspace name].

  3. Click Billing in the left-hand menu.

You’ll see the type of pricing plan you have and the number of memberships you’re paying for.


How does pricing work?

The Team+ plan costs $12/mo per membership for the monthly billing option. There’s also an annual billing option that costs $119.88 per member.

The annual option is equivalent to $9.99/mo per member but billed all at once every year. As mentioned before, this pricing is per membership, meaning that if you're paying $12, you will only have one workspace seat for a single person. On the pricing page, you may have noticed that it says there can be 1-50 memberships on the Team+ plan. This doesn't mean that a $12/mo or $119.88/year plan includes 50 memberships. Instead, it means that you need to buy at least one membership to access the Team+ plan and that you can buy up to 50 memberships in total.

On the Business plan pricing, there is a minimum of ten memberships with no cap. This means that you need to buy at least ten memberships to access the Business plan.

If you need a customized experience and multiple workspaces, you can reach out to our sales team at https://www.mural.co/sales-enterprise. They can offer you an Enterprise plan that suits your needs.


How can I change from a monthly to an annual plan or from an annual to a monthly plan?

  1. Click on the workspace name at the top left corner.

  2. Select Manage [workspace name].

  3. Click Billing in the left-hand menu.

  4. Toggle the option between Billed monthly and Billed annually in your pricing plan.

Note: Only our Teams+ plan offers monthly billing. Business and Enterprise are only available on a yearly plan.


How do I cancel my subscription?

You may either cancel your subscription or completely delete your account.

When canceling your subscription, your subscription will last through the current billing period. For example, if you cancel your account on May 11th, but you've already paid to have it through June 1st, you'll still be able to access all of your murals until June 1st.

Note: When you downgrade from a paid plan, you will automatically go to the free plan.

To cancel your subscription:

  1. Click on the workspace name at the top left corner.

  2. Select Manage [workspace name].

  3. Click Billing in the left-hand menu.

  4. Click Cancel plan.

5. Read the subscription information in the pop-up message and click YES, CANCEL MY SUBSCRIPTION to confirm.

For more information, check out the article cancel your subscription.

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