With the Mural App for Zoom, you can now share a digital canvas inside of a Zoom meeting so that all participants can collaborate visually in real-time with sticky notes, drawings, diagrams, images, and more from inside of the Zoom client. Leverage Mural’s Facilitation Superpowers® and pre-made meeting templates to get more out of your video meetings.
The Mural App for Zoom is free and available in the Zoom App Marketplace. Only the Zoom meeting host needs to be a Mural member—everyone else can join as a visitor, which doesn’t require a Mural account.
Note: For a technical overview for admins, please check out the Mural App for Zoom admin guide.
Contents
FAQ.
What's new?
As of May 2022, the Mural App for Zoom has these great improvements:
More screen real estate and a single app window. Users can experience a larger mural and view participants of the meeting in the same Zoom window.
Smoother joining experience. Only the person facilitating the Zoom session and sharing the mural needs the Mural App for Zoom installed. If the Zoom facilitator shares the mural in Collaborate mode, other participants can view the mural without needing to install the app. (To join the mural, a participant needs the Zoom app installed.)
Start the app without using Zoom chat. Sharing a mural is now done through a simple button, “Collaborate,” which triggers the Mural App to start.
Easily record murals within meetings with a single click. In Collaborate mode, simply click Record. The meeting and mural will automatically record and be viewable in the Cloud or downloaded recording.
Requirements
Zoom desktop client (v5.10.3 or later).
Download the Mural App for Zoom from the Zoom App Marketplace.
If using Collaborate mode, only the Zoom facilitator needs the Mural App for Zoom installed. All other participants can view the shared mural without needing to install the app. To join and collaborate on the mural, though, participants must also install the app.
Otherwise, if using the regular mode, all participants must have the Mural App for Zoom installed in their Zoom client to use this integration. If participants don't have the app installed, Zoom can install it for them.
Note: For Zoom's Enterprise and Business plans, Zoom Apps must be enabled in your Zoom account by your Zoom administrator.
Only one person in the meeting needs a Mural account. All other attendees can join as visitors (unless visitors are disabled by the Mural company administrator).
Users must be logged into the Zoom client.
For Enterprise customers, the Zoom integration must be enabled by the Mural company administrator (Enterprise companies only; all other plans are enabled by default). For customers using SSO (single sign-on), please contact Mural Support.
Install the Mural App for Zoom
To install the Mural App for Zoom:
Sign in to your Zoom account.
Click the Visit site to install button.
If you don’t have permission to install the app, the button is labeled Request pre-approve. Click the button to request access from your Zoom administrator.
We recommend sharing this Admin Guide on Zoom Apps with your Zoom administrator. If you have any issues, please contact Mural Support or Zoom technical support.
Select the checkbox next to Allow this app to use my shared access permissions.
Click Allow to authorize the Mural App.
That's it! The Mural App for Zoom is now added to your Zoom desktop client under My Apps.
Note: If you’re on a Mural Enterprise plan, your company administrator needs to enable the integration on the company dashboard.
If you get an error message when trying the Mural App for Zoom, please contact your Mural administrator to enable the integration. You may also contact Mural Support.
Currently, Zoom apps only work with the Zoom desktop client. |
Share a mural as a Zoom host or co-host
Any participant can share a mural with other meeting participants. Only a host or co-host can share a mural to the Zoom meeting in Collaborate mode.
To share a mural as a meeting host:
Click Apps at the bottom of the Zoom client. (Zoom may prompt you to sign in.)
Click on the Mural App. The app opens in the sidebar.
Click Share a mural.
If you're not already signed into the Mural app, you’ll be prompted to sign in to Mural using your web browser. And, you'll be prompted to allow access between Zoom and Mural. Follow the steps to allow access, then your browser will ask if you want to open zoom.us.
Click Open zoom.us to return to the Zoom client.
Select the workspace and room where your mural lives. You can type in the dropdown field to assist in finding the correct mural.
Click the tile for the mural you want to open.
Note: You can also click the plus (+) button to start a fresh mural.
Zoom will ask if you want to allow the Mural App to invite all meeting participants. Click Allow. Your selected mural opens in your sidebar and expands to a larger size.
You're now sharing your mural with the meeting participants. However, for the best, full-screen sharing experience, use Collaborate mode!
(Click Collaborate in the top right.)
When in Collaborate mode, your mural moves to the main Zoom window on the left, and is shared full-screen, just like a Zoom screen share.
That's it! You can now collaborate visually using Mural in your Zoom meeting!
You can use the controls in the top right of the mural to adjust the in-app zoom level, refresh the mural, or end the sharing session.
Share a mural as a Zoom participant
Only a Zoom host can enable Collaborate mode, but any meeting participant can share a mural in Regular mode.
To share a mural as a participant:
Click Apps at the bottom of the Zoom client.
Click on the Mural App. The app opens in the sidebar.
Click Share a mural.
If you're not already signed in, you’ll be prompted to sign in to Mural using your web browser. After you've signed in, your browser will ask if you want to open zoom.us. Click Open zoom.us to return to the Zoom client.
Search for a mural to share. Choose the correct workspace and room. You can type in the dropdown to assist in finding the correct mural.
Click the tile for the mural you want to open.
Zoom will ask if you want to allow the Mural App to invite all meeting participants. Click Allow. Your selected mural opens in your sidebar and expands to a larger size.
You're now sharing the mural with other participants in Regular mode. (In order for Collaborate mode to be active, ask the Zoom host to enable it.)
You can use the controls in the top right of the mural to adjust the in-app zoom level, refresh the mural, or end the sharing session.
Collaborate in a host-shared mural as a Zoom participant
When a Zoom host or co-host shares a mural with you and other participants, this is how you can access it.
To access a shared mural:
You’ll receive a pop-up alert and a chat message that the host has asked you to collaborate using a Zoom App. Click View or Join.
If you haven't installed the Mural App for Zoom, Zoom will use your browser to install the app. Follow these steps:
Select the checkbox next to Allow this app to use my shared access permissions.
Click Allow to authorize the Mural App.
The Mural App for Zoom launches.
Mural will ask how you wish to join the mural. Do one of the following:
Enter your name and click ENTER AS A VISITOR to join as a visitor.
Click Sign In to join as a member or guest. If visitor links are disabled, then you will be required to sign in to Mural.
The shared mural opens and you can start collaborating visually!
You can use the controls in the top right to adjust the in-app zoom level, refresh the mural, or leave the sharing session.
Uninstall the Mural App for Zoom
To uninstall the Mural App for Zoom:
Log in to your Zoom account.
Go to the Zoom App marketplace.
Click Manage > Added Apps. You can also search for the Mural App.
Click on the Mural App.
Click Uninstall.
If you have any further questions, please contact Mural Support.
Troubleshoot limitations with Mural App for Zoom
We're all about transparency here at Mural. There are a couple known limitations when using the Mural App for Zoom, so we'll list these here as well as workarounds for each.
Limitation | Behavior | Workaround |
Some keyboard shortcuts in Mural overlap with Zoom's keyboard shortcuts. | When a user enters a keyboard shortcut, the shortcut won't work and there's a beeping noise denoting an error.
(A common example of a Mural keyboard shortcut that won't work is the Spacebar.) | Here is a list of Zoom's keyboard shortcuts. And, here's a list of Mural's keyboard shortcuts.
If you run into this issue, you can access the mural from the Mural web app and use keyboard shortcuts there. |
Third-party links won't work on the Mural App for Zoom. | If a user clicks a third-party link in the Mural App for Zoom, the link won't open. | The user can copy the URL and paste it into a browser. Or, use the Mural web app.
Note: If you need to copy a URL from a sticky note, you'll need to double-click the sticky note to select the URL before copying it. |
FAQ (Frequently Asked Questions)
Where can I get support from Zoom?
Here are some support documents from Zoom:
Who can share a mural during a meeting?
Any Mural member can share a mural with the rest of the participants. Only the Zoom meeting host or co-host can share using Collaborate mode.
Will murals be recorded when I record a Zoom meeting?
Yes, you can record murals while recording your Zoom meeting. Simply record the meeting, and the mural content will also be recorded.
If I'm a Zoom meeting host and can't see the Collaborate option, what should I do?
Collaborate mode might not be available due to account restrictions. Contact Zoom’s technical support team to clarify what restrictions apply.
If the Mural App isn’t working, what should I do?
First, try refreshing the mural. Click the Refresh button in the top right of the mural.
You can also try closing the app and reopening it. As a last resort, exit the Zoom meeting and re-enter.
What if meeting participants can’t access the mural I shared? What if the meeting host isn't present?
In these situations, participants can simply follow these steps: How to share a mural as a Zoom participant.
How does the Mural App for Zoom work with Zoom breakout rooms?
For breakout rooms, each room (and the parent meeting/room) can have their own mural shared. If a mural was shared in the parent meeting before breakout rooms were created, each breakout room will load the mural that was already shared. Once in the breakout room, anyone can then share a new mural. When returning to the parent meeting/room, the originally-shared mural will be reloaded.
Can collaborators join a mural shared in the Mural App for Zoom and from other Mural apps at the same time?
Yes! Collaborators can access a mural from the Mural web app, iOS app, Android app, Microsoft app, or anywhere else you can access murals. They'll appear as a collaborator in the mural.
Joining from other Mural apps is perfect if you want people in a meeting room to collaborate on the mural from their mobile devices or on the go.
How do I access Facilitation Superpowers®? Where are the features usually found in the top bar of Mural?
In the Mural App for Zoom, the mural's top bar is hidden until you hover over it. Once shown, you can access voting, timer, outline, comments, and other features. Avatars appear when there are multiple collaborators in a mural. Click on your avatar to access features like summon or take control.
What impact does this have on QEM (quarterly engaged member) measures?
Interactions in the Mural App for Zoom count the same as they do on the web. You must be signed in to your Mural account. If you access a mural as a visitor, interactions do not count towards QEM measures.
What data does the integration share between the apps?
Mural obtains MeetingId, UserIds, ParticipantIds, and Mural OAuth Tokens from Zoom for the purposes of the Mural App integration. The Mural App stores only the Zoom user's ID along with the OAuth access and refresh tokens associated with that ID. This is so Mural doesn't have to ask the Zoom user to log in every time they want to use the app. This data is deleted when the user uninstalls the app from Zoom. Other data elements are stored temporarily and deleted once the meeting ends.
How do I adjust access to murals?
Although sharing a mural is done through the Mural App for Zoom, access and permissions settings are configured through the Mural web app.
When a mural is shared through the Mural App, participants can choose whether they sign in to the workspace or enter as a visitor (if that option is enabled).
If you do not wish for participants to sign in as members or create an account, enable the visitor link for your mural. This will prompt participants to choose the "Sign in as visitor" option.