Use the Jira Cloud integration
Use the Jira Cloud integration to transform Jira issues into Mural sticky notes and vice versa!
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Written by Mural
Updated over a week ago

Product managers, designers, and engineers use Mural for better product planning and strategy. With the Jira Cloud integration, you can spend more time building products customers love and less time on manual administration.

This is our Jira Cloud user guide. If you're an admin wanting to set up the Mural for Jira Cloud app, head to our admin guide. If you're using Jira Server, you can learn more about our Jira Server integration.


What is the Jira Cloud integration?

Easily transform the output of Mural product planning and strategy into epics, stories, and tasks in Jira without transcribing a single sticky note. Import issues from Jira for more productive sprint planning, backlog prioritization, and even stand ups that are visualized in Mural. Everything from user story mapping to retrospectives are more productive and fun when you connect Mural and Jira Cloud.

Here's an Atlassian article comparing Jira Server to Jira Cloud, if you're interested!

With the Jira Cloud integration, you can:

  • Import issues from Jira into a mural as sticky notes.

  • Re-import issues from Jira into a mural to get updated status and priority.

  • Export sticky notes from a mural to create a new item in Jira.

  • See basic attributes from a Jira issues visualized on a sticky note.

If your Mural account is not connected to your Jira account, you will be prompted to connect when importing or exporting. You can also connect the Jira integration from the integrations page in-app. Your Jira admin must install the Mural app first by following these installation guidelines.

Note: If you re-import previously exported or imported Jira issues, Mural will update the sticky notes with the latest status and priority for those issues.

Import issues from Jira

There's a max import of 50 issues each time you use the integration. So, say you have 150 tickets; you'll have to run the import three times.

  1. Right-click on the mural and select Import Jira Issues from the context menu.

  2. (Optional) Filter the issues to import based on Project, Issue Type, and Priority. (Alternatively, you can use JQL to perform more detailed and complex queries.)

  3. Select individual or multiple issues to import.

  4. Click Import issues.

The issues land on your page as sticky notes that are linked to the Jira issues themselves:

Export from Mural

You can also export from Mural into Jira, creating Jira issues in your project.

Note: Sending a sticky note to Jira will create a new Jira issue. Deleting the sticky note will not affect the Jira issue. You must also delete the issue in Jira.

To send your mural’s sticky notes to Jira:

  1. Select the sticky notes or paragraphs you want to send to Jira.

  2. Right-click the selection and select Send to Jira from the context menu.

  3. Complete the required fields to create a new Jira Issue (based on the requirements set in the customer’s particular instance).

  4. Click Send to Jira.

The information from the selected sticky notes now lives in Jira as brand new Jira issues.

Now, when you look at the sticky notes or paragraphs on your mural, you’ll see a link on each for the corresponding issue in Jira. You can also click the three-dot menu icon to see the Jira tags associated with each sticky.

Attributes on sticky notes

When you import or export Jira issues, you'll see the following attributes visualized on the sticky note:

  • Issue priority.

  • Issue status.

  • Issue ID (click the Issue ID to open the issue in Jira).

Note: If you re-import previously exported or imported Jira issues, Mural will update the sticky notes with the latest status and priority for those issues.

Filter Jira sticky notes using tags

You can now use Mural's Find panel to filter imported sticky notes based on Jira status and priority. If you've added Mural tags to your sticky notes, you can filter by those, too.

To filter your imported Jira sticky notes:

  1. Click the Find icon in the of your mural.

  2. Select the checkbox for the Jira Status or Jira Priority you want to filter by.

The issues that match your search criteria are highlighted on the canvas!

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