If you need to invite someone into your mural quickly, you can use a visitor link. Visitors on Team+ plans and above don’t have to create an account or log in, which makes it possible to collaborate (if enabled) with people who don’t yet have a MURAL account or are outside of your workspace. And to keep your content secure, you can also customize visitor permissions and how long they have access.


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Visitor permissions

Visitors have special functionality in MURAL. Here are some important things to know about visitors before inviting them to collaborate:

  • Visitors who join with editing permissions can contribute to a mural just like if they were a member.

  • Visitors who join with a view link can’t edit, but they will see changes in real-time and be able to follow and be followed.

  • If you don’t see the option to send a visitor link, your MURAL administrator may have disabled visitors in your company or workspace. Admins can also disable giving visitors editing access.

  • Not all plans have visitors enabled with edit access. For the best collaborative experience, we recommend inviting collaborators as members. In the Free plan, visitors can request edit access from the mural owner and join as a member in order to collaborate.

Visitors can’t:

  • Lock/unlock elements.

  • Invite new collaborators.

  • Export murals.

  • Use the chat feature to chat with other collaborators.

  • Access the mural's activity log.

  • Send items to Jira.

  • View the rest of the murals in the room or the workspace.

  • Receive Slack, Teams, or email notifications.

  • Duplicate murals.

  • Be invited by email.


Invite a visitor

Visitors are invited anonymously by sharing the visitor link found in your mural’s share modal.

To invite visitors:

  1. Click Share in the upper right of your mural.

  2. Click Visitors.

  3. Select can view, can edit, or no access from the Workspace members with visitor link dropdown. This sets what permissions workspace members have when using this link.

  4. Select can view, can edit, or no access from the Anyone with this visitor link dropdown. This sets what permissions non-workspace members have when using this link.

  5. Click Copy link and share it however is easiest for you.

Note: If inviting visitors on the Free plan, visitors will have view-only access to the mural. In order to edit and collaborate in the mural, visitors can request edit access from the mural owner by entering their name and email to sign up and become a member.

Once requested, the mural owner will receive an email notification with the request and can follow the link to grant access, or reject access. If access is granted, the visitor is notified via email, and invited to sign up and become a member in order to edit and collaborate in the mural.


Password protection for visitor links

Since a visitor link can grant access to people outside of your organization, you might want to add an extra level of security. Adding a password is a great way to ensure your visitor links aren’t shared with just anyone, and you can do it right from the share modal in your mural.

To add a password to a visitor link:

  1. Click Share in the upper right of your mural.

  2. Click Visitors.

  3. Click Visitor link security.

  4. Type a password in the Add password field. Passwords must have at least 8 characters.

  5. Click Save password.

Now, visitors who use your visitor link will be prompted to enter the password before they are able to enter your mural.


Visitor link expiration

Visitor collaboration can often be time-sensitive. Maybe you’re leading a working session or presentation and only want to grant visitor access for a few hours. Or, you could be seeking ideas from outside collaborators but need those ideas submitted before a certain date. To help with that, you can set an expiration window or date for visitor links on murals you own. Visitors lose access to your mural after that time passes, keeping your content secure—all without having to remember to reset the link yourself.

Note: Enterprise plan company administrators can enforce a required expiration window for visitor links. As a mural owner on an Enterprise plan, you can set a visitor link expiration date that is sooner than your company’s default, but you can’t extend it beyond that maximum expiration window.

To enable visitor link expiration:

  1. Click Share in the upper right of your mural.

  2. Click Visitors.

  3. Click Visitor link security.

  4. To set a duration window for your link, select Set a duration from the Visitor link expiration dropdown. Then, enter an amount of hours or days for the link to be valid.

  5. To set a specific expiration date, select Set an expiration date from the Visitor link expiration dropdown. Then, select an expiration date.

  6. Click Save expiration.

With your changes saved, the share modal now shows the updated expiration date and time for your visitor link when you hover over the lock icon. If a visitor tries to use an expired link, they’ll see a notification letting them know their access has expired. To grant visitor access after that date, share a new visitor link.

With an expiration date set, you can also choose to receive an email reminding you when a link is set to expire. To receive an email reminder about links expiring soon, select the Send me an email before this link expires checkbox in the share modal. With this selected, you’ll receive an email three days before the link expires.


Reset visitor access

While you can set visitor links to expire automatically, you might want to reset them before that expiration date. Resetting a visitor link means collaborators can no longer use that link to gain access. To access your mural in the future, they’ll need a new visitor link.

To reset a visitor link:

  1. Click Share in the upper right of your mural.

  2. Click Visitors.

  3. Click the Reset link icon.

  4. Click Reset link to confirm.


Accessing a mural as a visitor

When accessing your mural using a visitor link, visitors are prompted to enter their name and email. Both of these fields are optional.

Visitors who enter an email address receive an email containing a link to this mural so they don’t lose or misplace important work.

If a visitor chooses not to enter their name, they are represented anonymously as a “visiting animal.” For example, an anonymous visitor could show on your mural as "Visiting Shark" or "Visiting Elephant".

Note: Visitors accessing a mural that is part of an Enterprise workspace are not prompted to enter their email address.

Now you can open the doors of collaboration to those outside of your organization, and brainstorm ideas far and wide.

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