MURAL is a HTML5 web application and works best with Chrome, but we also support Edge, Firefox and Safari. We also have native apps for Windows10, iOS (see app store) and the Microsoft Surface Hub.

Wondering what browser and software versions you need to collaborate most efficiently in MURAL? Here's a list of supported browsers and versions when using MURAL on the web:

Supported Browsers

  • Chrome: 51 or above
  • Edge: 43 or above
  • Safari: 9 or above
  • Firefox: 46 or above

Regarding Internet Explorer 11

MURAL's performance and responsiveness in Internet Explorer 11 is not as good as with other modern browsers. Internet Explorer was launched almost seven years ago in October 2013 and is not recommended by Microsoft themselves.

While we’ve previously cautioned that performance and responsiveness on IE11 lags other browsers, as of June 10, 2020, we are also now explicitly saying MURAL won’t be supported from a development standpoint. In other words, new features won’t be accessible and bug fixes for IE11 won’t be prioritized.

We encourage you to switch to a new default browser as soon as possible in order to prevent any interruption to your team’s collaboration.

Also, due to a technical limitation in Internet Explorer 11, you may not be able to zoom in or out on certain Microsoft trackpads. As a workaround, you can try any of these alternatives:

  • Use CTRL + to zoom in and CTRL -  to zoom out
  • Use the + and - controls over the Mini Map (bottom right)
  • Connect a mouse and use the scroll wheel

Mobile Devices

  • iPhone: 6S or above
  • iPad: iPad (5th gen.) and iPad Pros. iPad Mini is not supported if you want to use MURAL Scan.
  • Operating system: iOS 11 or above
  • Note: MURAL is not available as an App on Android devices. You can use MURAL in read-only mode through the Chrome browser, however the UI is best-suited for the larger screens on tablets

Touch Screen Devices 

MURAL will work on any touch screen device that runs Windows 10, using our MURAL for Windows app. MURAL for windows requires a minimum of 16gb RAM and the latest touch screen technology.

MURAL has direct integrations with the Microsoft Surface Hub and Surface Hub Pro.

In the event that you choose to go with a non-Windows device , or touch screens without an internal pc (called a nuke), you can connect a Windows 10 laptop to these screens using a HDMI and USB cable and run MURAL from there.

Performance with Multiple Users

MURAL magic works best when you're collaborating with your colleagues, but you can sometimes have too much of a good thing! We have tested MURAL with up to 100 concurrent users in a single canvas, and the platform remains stable. You may experience some lag if you go far above this number. Your experience may vary depending on the number of images and videos you embed in your canvas, and a 'light' canvas can support even more concurrent users.

We're constantly improving our back-end infrastructure to make it possible to collaborate with even more of your colleagues at once!

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