Member pricing is a seat-based pricing model that is best suited for organizations looking for a more streamlined, structured, and predictable way to procure and provision seats. It is often used in organizations that want to purchase the Mural collaboration platform and bill back to individual teams.
Certain plans may also take advantage of our QEM (quarterly engaged member) pricing. Learn more about QEM pricing.
Under member pricing, each member requires their own seat and has full access to the collaboration features and content available in a plan.
Before choosing a plan, it’s important to understand who qualifies as a member and what happens if the number of members exceeds the number of seats in your contract.
Below, you’ll find a breakdown of what constitutes a member and how a change in your number of members can affect your Mural plan.
What is a member?
In the Mural collaboration platform, a member is defined as a registered user with full access to the collaboration features and content available in a plan.
How are member totals calculated?
In general, member totals are calculated based on the unique number of users assigned as the member user type in a workspace.
On Enterprise plans, where multiple workspaces may be in use, members are calculated based on the unique number of members that are given access to the Mural collaboration platform at the company level. In some cases, users may be of the member user type on certain workspaces but the email address associated with their profile isn’t associated with your company's approved list of domains. In such a scenario, the user will contribute toward member counts at the company level and consume a seat so long as they are active on one or more active workspaces affiliated with your Enterprise plan.
What happens if the number of members exceeds the number of seats in your contract?
Under the member pricing model, customers can flexibly scale beyond their contracted seat amount without penalty. In some cases, if the number of members exceed the number of seats in your subscription, you may be prompted to deprovision some members or consider adding more seats. Check out our Error handling article to learn more about expected behavior when workspace limits are exceeded.
In other cases, we will work with you to identify the appropriate next steps for the remainder of your contract term—whether that means adding more seats or deprovisioning some members.
No matter the situation, we are happy to partner with you to meet your collaboration goals.