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Connect Mural to Jira
Install the Jira Server integration
Install the Jira Server integration
Connect your Mural content with Jira Server or Data Center.
Jen Butler avatar
Written by Jen Butler
Updated over a week ago

With the Jira Server integration, you can create Jira issues directly from your mural’s sticky notes or from the text on your mural. Before using the integration, you must install it.

In short, here are the steps to get the Jira Server integration up and running:

  • Configure the Application link.

  • Connect your workspace to a Jira instance.

  • Contact IT to allowlist domains.

Note: Jira Server is only available for our Business and Enterprise plans. After you install the integration, it needs to be enabled at an individual level.


Contents


Configure the Application link

This step must be completed by the Jira admin in the Jira Server app. The steps vary slightly depending on the version of Jira Server you have, 8.22 and newer (this is the most common) or 8.20 and older.

Note: Mural reviews all integrations built by partners and these steps and screenshots were accurate at the time of this article’s publication.

Configure Application link on Jira Server version 8.22 or newer (Most common)

The following steps are to get an application link on Jira Server version 8.22 or higher. If you have a version that’s 8.20 or older, use the steps to get an application link on older versions of the Jira Server.

To create an Application link:

  1. Log in to your Jira Server admin account.

  2. Click the Administration (gear icon) in the top right corner of the screen.

  3. Select Applications.

  4. Click Application links in the left sidebar.

  5. Click Create link.

  6. Select Atlassian product. (This is selected by default.)

  7. Enter https://app.mural.co into the Application URL field.

  8. Click Continue.

    Note: If you see a pop-up mentioning a redirect and listing a New URL, just click Continue. This extra step pops up if you forget to add the secure protocol prefix (https://) before app.mural.co.

  9. Enter MURAL as the Application Name in the Link applications modal.

  10. Click the Create incoming link checkbox.

  11. Click Continue.

  12. Enter the Consumer Key, Consumer Name, and Public Key as follows, then click Continue:

Consumer Key

MURAL

Consumer Name

MURAL

Public Key

-----BEGIN PUBLIC KEY-----

MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC1amVJlMgLI6sPdg72BIsjtnQ65LyDK/O+j2vuAp/rnYTpu/VE3O+MB91M/WyTv0+oyaK+eZRRXhBGEKIvF3sJ/nDtf2cUqmqSZDhUNIFgQAwk8gW65agg/S9DpaQjMEKXDcNz+FXvJFaV5PZeFUZ7xS9VatMsTF6zl8GRPiPLBwIDAQAB

-----END PUBLIC KEY-----

You’ve successfully created your Application link!

The next steps take place in the Mural app and must be done by your workspace admin.

Configure Application link on Jira Server version 8.20 or older (Less common)

The following steps are to get an application link on Jira Server version 8.20 or older. If you have an updated version (8.22 or higher), use the steps for getting an application link on Jira Server 8.22.

To create an Application link:

  1. Log in to your Jira Server admin account.

  2. Click to open the Applications tab.

  3. Select Application links in the left sidebar.

  4. Enter https://app.mural.co into the field and click Create new link.

  5. Enter MURAL as the Application Name in the Link applications modal.

  6. Click the Create incoming link checkbox.

  7. Click Continue.

  8. Enter the Consumer Key, Consumer Name, and Public Key as follows and then click Continue:

Consumer Key

MURAL

Consumer Name

MURAL

Public Key

-----BEGIN PUBLIC KEY-----

MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC1amVJlMgLI6sPdg72BIsjtnQ65LyDK/O+j2vuAp/rnYTpu/VE3O+MB91M/WyTv0+oyaK+eZRRXhBGEKIvF3sJ/nDtf2cUqmqSZDhUNIFgQAwk8gW65agg/S9DpaQjMEKXDcNz+FXvJFaV5PZeFUZ7xS9VatMsTF6zl8GRPiPLBwIDAQAB

-----END PUBLIC KEY-----

You’ve successfully created your Application link!


Connect your Mural workspace to a Jira instance

This step takes place in the Mural app's Integrations page and must be completed by the admin of your workspace. You’ll be connecting Mural to your Jira instance so that they can play nicely together (quickly create Jira issues from objects on your mural).

Note: You’ll need your Jira instance URL for this step. This is the URL you see when you go into your Jira instance, from the https:// to the top level domain (the word after the last dot, usually .com , .co , etc.).

To open your Integrations page:

  1. Click your member avatar in the top right corner of the screen.

  2. Select Get apps.

Your screen opens to the Integrations page. Next, you’ll connect Mural to the Jira app.

To connect Mural to the Jira app:

  1. Click Connect in the app tile for the Jira app.

  2. Select your workspace from the dropdown.

  3. Click Done.

  4. Enter your Jira Instance URL.

  5. Click Submit.

  6. You’ll see a popup with Mural requesting access to your Jira account. Allow access.

And, this step is complete! You’ll now see the Jira Server integration under your Connected integrations.

Your final step is to contact your IT department so they can allowlist required domains.


Contact IT to allowlist domains

If you're running Jira Server or Atlassian Data Center and would like to integrate it with Mural, you’ll need to contact your IT Admin. Ask them to allow the following domains:

  • app.mural.co (20.42.34.181)

  • realtime.mural.co (20.42.34.181)

  • image.mural.co (20.42.34.181)

  • notifier.mural.co (20.42.34.181)

  • enterprise.mural.co (20.185.98.242)

Once these domains are allowed, you should be able to set up the Jira Server integration following the steps above.

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