With the MURAL App for Zoom, you can now share a digital canvas inside of a Zoom meeting so that all participants can collaborate visually in real time with sticky notes, drawings, diagrams, images, and more from inside of the Zoom client. Leverage MURAL’s Facilitation Superpowers™ and pre-made meeting templates to get more out of your video meetings.

The MURAL App for Zoom is free and available in the Zoom App Marketplace. Only the Zoom meeting host needs to be a MURAL member or free trialer—everyone else can join as a visitor, which doesn’t require a MURAL account.

For a technical overview for admins, please check out the article MURAL app for Zoom technical guide.


Requirements

  • Must use Zoom on the desktop client (version 5.7.3 or later)

  • Download the MURAL App for Zoom from the Zoom App Marketplace (For enterprise and business Zoom plans, Zoom Apps must be enabled in your Zoom account by your Zoom administrator).

  • Only one person in the meeting is required to have a MURAL account. All other attendees can join as visitors (unless visitors are disabled by the MURAL Company Administrator).

  • Users must be logged into the Zoom client.

  • All participants must have the MURAL for Zoom app installed in their Zoom client to use this integration.

  • Only the meeting owner can share a mural.

  • For Enterprise Network customers, the Zoom integration must be enabled by the MURAL Company Administrator (Enterprise Network companies only; all other plans are enabled by default). For customers on the Plus plan and using SSO, please contact MURAL support.

How to install the MURAL App for Zoom

Installing the MURAL App for Zoom is easy. Follow these steps:

  1. Go to the MURAL App for Zoom on the Zoom App marketplace.

  2. Click add (you’ll need to be signed into your Zoom account).

    If you don’t have permission, the button will allow you to request access to the app from your Zoom administrator. We also recommend sharing this Admin Guide on Zoom Apps with them. If you have any issues, please contact MURAL or Zoom support.

  3. Authorize the MURAL App to add it your Apps in the Zoom client.

**If you’re on an Enterprise Network plan with MURAL, the MURAL administrator will need to enable the integration on the company dashboard. If you get an error message when trying the MURAL App for Zoom, please contact your MURAL administrator to enable the integration or you can contact support directly.

Currently, Zoom Apps only work inside of the Zoom client for laptops and desktops.

How to share a mural with meeting participants inside of Zoom

To get started with the MURAL App for Zoom, the meeting host should use the app to share a mural with all participants. Please note that only the meeting host can share a mural. Follow these simple steps:

  1. Click on “Apps” at the bottom of the Zoom client and then click on Open for the MURAL App.

  2. The app will open in the sidebar. Click on “Share a mural.”

  3. You’ll be prompted to sign in to MURAL if you’re not already. Sign in occurs in the browser. After completing, click on “Open zoom.us” in the Zoom modal. You’ll be returned to the Zoom client.

  4. Search for a mural to share. Choose the correct workspace and mural. You can type in the dropdown to assist in finding the correct mural.

  5. After choosing the mural, it will open in your sidebar and expand.

  6. Click on Send to share it with your meeting participants.

  7. Start collaborating visually in MURAL from the Zoom client!

You can collapse the full size embed. As well, if you click on the 3 dots at the top right of the screen, you can pop out the app into its own screen, refresh the app (if you run into any issues), and close the app.

How to open a mural as a meeting participants during a Zoom meeting

When using the MURAL App for Zoom, the meeting host will share a mural with the other participants.

Here’s what you need to do to access the shared mural:

  1. You’ll receive an alert to view the mural. Click on view. The alert is also in the Zoom chat.

  2. Add the MURAL App (only if you haven’t already).

  3. Enter your name to join as a visitor or click on sign in to join as a member or guest. If visitor links are disabled, then you will be required to sign in to MURAL.

  4. The mural will open and you can start collaborating visually in MURAL from the Zoom client!

FAQs when using the MURAL App for Zoom

Where can I get support from Zoom?

Support Documents from Zoom on Zoom Apps

You can also access Zoom's support from these pages.

Who can share a mural during a meeting?

Currently, only the meeting host can share a mural with the rest of the participants.

If the MURAL App isn’t working, what should I do?

Click on the 3 dots in the top right corner of the Zoom client and choose “Refresh App.” You can also try closing the app and reopening. As a last resort, exit the Zoom meeting and re-enter.

What do I do if meeting participants can’t access the mural I shared?

If there are any issues with meeting participants accessing the mural or if the meeting host is not present to invite everyone to the mural, they can simply follow the directions for the meeting host to access the mural. They will not need to share it once they access it. Here are the steps:

  1. Open the MURAL App from Apps in the Zoom client.

  2. Click “Share a mural.”

  3. Sign in to MURAL (if necessary)

  4. Choose the Workspace and mural and click “Use this mural.”

  5. Start collaborating in the mural!

Can collaborators join the mural from the web or native apps while using it in the MURAL App for Zoom?

Yes, collaborators can access the mural from the web app, iOS app, Android app, Microsoft app, or anywhere else you can access murals. They will appear as a collaborator in the mural.

This is perfect if you want people in a meeting room to collaborate on the mural from their mobile devices or on the go.

How do I access the Facilitation Superpowers? Where are the features usually found in the top bar of MURAL?

The top bar of a mural is hidden until you hover over it. From there you can access, voting, timer, outline, comments, and more. Avatars will appear when there are multiple collaborators in a mural. You can click on your avatar to access features such as summon, take control, and more.

What impact does this have on QEM measures?

Interactions in the MURAL App for Zoom count the same as they would on the web. You must be signed in to your MURAL account. If you are accessing the mural as a visitor, then interactions will not count towards your QEM measures.

What data does the integration share between the apps?

MURAL obtains MeetingId, UserIds, ParticipantIds, and MURAL OAuth Tokens from Zoom for the purposes of the integration. Our app stores only the Zoom user's ID along with the OAuth access and refresh tokens associated with that ID. This is so we don't have to ask the Zoom user to log in every time they want to use the app. This data is deleted when the user uninstalls the app from Zoom. Other data elements are stored temporarily and deleted once the meeting ends.

How to uninstall the MURAL App for Zoom

Uninstalling the app is simple. Just follow these steps:

  1. Login to your Zoom account and navigate to the Zoom App marketplace.

  2. Click Manage > Installed Apps or search for the MURAL App.

  3. Click on the MURAL App.

  4. Click Uninstall.

If you have any further questions, please contact support@mural.co

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