We are committed to honoring the privacy rights of collaborators and supporting your organization in meeting data privacy compliance obligations. Our approach to data privacy is rooted in the following principles:

  • Transparency: Our Privacy Policy and DPA (Data Processing Addendum) provide information about our privacy practices and align to GDPR, CCPA, and other global requirements.

  • Fairness: We will never sell your data. Period.

  • Accountability: We have decided to keep our Privacy Shield status as a commitment to its data protection safeguards.

Below is a list of frequently asked questions about Mural's approach to data protection & privacy.


Where are my account and canvas data stored?

Mural offers regional data residency options in the US, EU, and APAC for our Enterprise customers to support their needs in highly regulated industries and geographies, and allows customization on a workspace-by-workspace basis. For more information on data residency, please see our data residency support article. For all other plans, your data is stored in the US.

How does Mural process data?

We ensure that the processing of data is in accordance with our Terms of Service. For example, we process data to provide the services to a workspace owner and its authorized users. For further information please see our Services Agreement, Data Processing Addendum, and Privacy Policy.

Does Mural sell any data?

No, Mural does not sell any data.

Does Mural comply with GDPR (General Data Protection Regulation) requirements?

Our privacy program includes policies and controls for protecting the privacy of collaborators and ensuring compliance with GDPR and other key global data privacy regulations. For example, Mural commits to processing personal information in accordance with GDPR requirements in our Data Processing Addendum.

Is my confidential information safe in a mural?

Mural is committed to data protection, especially when it comes to our customers’ confidential information. We have invested in building out security measures to help ensure that customer confidential information stays secure. For more information on confidential information and security at Mural, please see our Services Agreement and our Security & Compliance page.

What kinds of security features do you offer to ensure that my data is securely stored?

Mural is focused on ensuring that all customer data is stored securely and in conformity with applicable data protection laws and Mural's own data protection policies, regardless of what plan you belong to. For customers seeking greater visibility, security, and control over enterprise collaboration with Mural, we offer advanced security features to support identity and device management, data protection, and information governance. Please visit our Security & Compliance page or contact us to learn about Mural's Enterprise plan.

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