Collaboration often happens with people who aren’t a part of your company or organization. By allowing guests, you can broaden visual partnership and bring forth innovation in a way that is both secure and effective.

Guests are only available to our Enterprise or Business plan members as well as members of our Education and Consultant plans. You can have unlimited guests for free on both our Enterprise and Business plans.

Index


What is a guest?

So, what exactly are guests? Guests are:

  • An identified profile. Guests have a profile, and are not anonymous. This functionality is built for collaborators who don’tt share your company domain. Anyone who's email address doesn’t use your company domain (such as ____.com) will be invited in as a guest.

  • Limited in feature use. See more on this, below.

  • Limited in time (optional). After two weeks without logging into your content, guests lose access (unless a member or administrator reactivates the guest account). You can turn this off in the Workspace settings.

Guests have a profile with a MURAL identity, and they may:

  • View and edit content in murals.

  • Accept invitations to join workspaces, open rooms, private rooms, and murals.

  • Receive Slack or e-mail notifications.

The following table demonstrates guest capabilities in comparison to other collaborator types in MURAL:

*Note: Guest permissions can be activated, deactivated, or fully disabled by the administrator at any time. Guest permissions expire after 14 days of inactivity. Check out more in the Managing guests section.


Invite Guests to a workspace

Inviting guests to a workspace is similar to inviting a member. Anyone that doesn’t share your company domain will be invited in as a guest.

*Specification: When you invite an external collaborator in as a guest to the entire workspace, they won’t have access to any murals or rooms unless invited into them. See Invite guests to a room (anchor link here) and Invite guests to a mural (anchor link here)for more information.

How to invite guests to your workspace by email

  • From the MURAL dashboard

  1. On your MURAL dashboard, click the Invite button in the top right-hand corner.

  2. Type in the external collaborator’s email address under Invite people by email address.

  3. Add a personalized welcome message if you want. Once you’re ready, click Send invitation(s).

  • From the workspace settings

  1. Click the dropdown arrow on the upper left-hand corner of the dashboard.

  2. Click Invite people to this workspace.

  3. Type in the external collaborator’s email address under Invite people by email address.

  4. Add a personalized welcome message if you want. Once you’re ready, click Send invitation(s).

How to invite guests to your workspace by invitation link

  • From the MURAL dashboard

  1. On your MURAL dashboard, click the Invite button in the top right-hand corner.

  2. Click Create Link.

  3. Click Copy.

  4. Share with external collaborators.

  5. To revoke access via the share link, click Delete link to revoke access.

  • From the workspace settings

  1. Click the dropdown arrow in the upper left-hand corner of the dashboard.

  2. Click Invite people to this workspace.

  3. Click Copy link.

  4. Share with external collaborators.

  5. To revoke access via the share link, click Delete link to revoke access.


Remove guests from a workspace

  1. Click othe dropdown menu where your workspace name is in the top left.

  2. Select Workspace members.

  3. Here you can either remove using the more actions (gear) or the remove member (trash) icon.

  • To remove with the more actions (gear) icon:
    a.
    Hover your cursor to the right of the guest's email.
    b. Click the More actions (gear) icon.
    c. Select Remove guest.
    d.
    Click the Remove button.

  • To remove with the remove (trash) icon:
    a.
    Hover to the right of the guest you would like to remove.
    b. Click on the Remove guest (trash) icon.
    c
    . Click Remove on the pop-up menu.


Invite guests to a room

When you invite a guest to a room, they can see and access all murals inside that room.

  • How to invite a guest to a room by email

  1. Enter the room.

  2. Click the pink Share button in the top toolbar.

  3. Type the email of the person you want to invite, or send them an invitation link.

  4. Press Enter.

  5. Click Send invite(s).

  • How to invite a guest to a room by invite link

  1. Enter the room.

  2. Click the pink Share button in the top toolbar.

  3. Type the email of the person you want to invite, or send them an invitation link.

  4. Press Enter.

  5. Click Send invite(s).

6. To revoke room access via the share link, click Delete link to revoke access.


Remove guests from a room

  1. From within the room, click the Members icon in the top right.

  2. Select Manage room members.

  3. Here you can either remove using the more actions (gear) or the remove member (trash) icon.

  • To remove with the more actions (gear) icon:
    a
    . Hover your cursor to the right of the guest's email.
    b. Click the More actions (gear) icon.
    c. Select Remove guest.
    d
    . Click the Remove button.

  • To remove with the remove (trash) icon:
    a.
    Hover to the right of the guest you want to remove.
    b. Click on the Remove (trash) icon.
    c. Click Remove on the pop-up menu.


Invite Guests to a mural

When you invite a guest to a private mural, they can see the name of the private room the mural belongs to. However, they can’t see other murals inside that room unless you invite them to those other murals. Anyone that doesn't share your company's email domain will be invited as a guest.

How to invite guests to a mural by email

  1. Enter the mural.

  2. Click the pink Share button in the top right.

  3. Click Email or name.

  4. Enter the email address.

  5. Press Enter.

  6. Select view or edit.

  7. Add a custom message if you wish.

  8. Click Send invites.

How to invite guests to a mural via invite link

  1. Enter the mural.

  2. Click the pink Share button in the top right.

  3. Click Copy link.

  4. Share the link with external collaborators.

5. To reset the link, click the Reset link button on the right of the link.


Remove guests from a mural

  1. From within the mural, click the Members icon on the top right.

  2. Select Manage mural members.

  3. Here you can either remove using the more actions (gear) or the remove member (trash) icon.

  • To remove with the more actions (gear) icon:
    a
    . Hover your cursor to the right of the guest's email.
    b. Click the More actions (gear) icon.
    c. Select Remove guest.
    d
    . Click the Remove button.

  • To remove with the remove (trash) icon
    a.
    Hover to the right of the guest you want to remove.
    b. Click on the Remove (trash) icon.
    c. Click Remove on the pop-up menu.


Manage guests

Admins can manage permissions of guest collaborators in the list of workspace members.

  • A guest automatically becomes inactive after 14 days of inactivity..

  • After 14 days, a workspace admin must reactivate them so they can re-enter the workspace.

From your Guests list on the workspace members page, you can reactivate or remove guests.


How to access your guest list

  1. Click on the dropdown menu where your workspace name is in the top left.

  2. Select Workspace members.

  3. Click the Guests tab.

How to deactivate guests

  1. Hover to the right of the guest's email.

  2. Click on the More actions (gear) icon.

  3. Select Deactivate guest.

How to reactivate guests:

  1. Hover to the right of the guest's email.

  2. Click on the More actions (gear) icon.

  3. Select Reactivate guest.

If you are the admin of the workspace, you can choose whether guests are deactivated after 14 days.

How to switch on/off the deactivate after 14 days feature

  1. Click on the workspace name dropdown menu in the top left.

  2. Select Manage [workspace].

  3. At the top of the screen, there is the option Deactivate after 14 days.

  4. Click the checkmark box to turn the feature off or on.

  5. Click the Save changes button at the bottom of the window.

Now you're ready to bring a team to your big tasks, safely and securely!

*If you have questions regarding Enterprise/Business and Guest collaborators for your company’s workspace, please contact support@mural.co. Note that Guest users are not currently available on the Free or Teams+ workspaces.

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