Collaboration often happens with people who aren’t a part of your company or organization. By allowing guests access to a mural, you can broaden visual partnership and foster innovation. This article walks you through working with guests in MURAL.

Note: Guests are only available on our Enterprise, Business, Education, or Consultant plans. Enterprise and Business customers can invite an unlimited number of guests as part of their plan. Education customers and Consultant partners can invite a limited number of guests.

For questions regarding your Enterprise/Business plan and guest collaborators, contact support@mural.co.

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What is a guest?

So, what exactly is a guest in MURAL? A guest is:

  • An identified profile. So, a guest is not anonymous. Guest permissions are for collaborators who don’t share your company domain, but that doesn’t mean you don’t know who they are. When you invite a collaborator who has an email address using a domain other than your company’s, this collaborator is invited as a guest.

  • Limited in feature use. As you might expect, there are certain permissions that aren’t granted to guests. For more information on how guest permissions differ from members, read our Types of collaborators in MURAL article.

  • Limited in time (optional). After two weeks without logging in, a guest loses access. If this happens before you or the guest is ready, an administrator can reactivate the guest’s account. You can also disable this feature in workspace settings.

Guests have a profile with a MURAL identity, which means they can:

  • View and edit content in murals.

  • Accept invitations to join workspaces, open rooms, private rooms, and murals.

  • Receive Slack or e-mail notifications about their MURAL collaboration.

Note: An administrator can activate, deactivate, or fully disable guest permissions at any time. See the Manage guests section for more details.


Workspace guests

Inviting guests to a workspace is similar to inviting a member. The difference is that anyone you invite who doesn’t share your company domain on their email address will be invited in as a guest.

Note: Inviting a guest to a workspace doesn’t grant them access to individual rooms or murals. To grant access to rooms and murals, you must also invite a guest to join them. See the Room guests and Mural guests sections for more details.

Invite guests to a workspace by email

You can invite guests to your workspace via email directly from the MURAL home view or from the workspace settings page.

To invite a guest via email from the MURAL home view:

  1. Click the Invite button in the top toolbar.

  2. Type the external collaborator’s email address under Invite people by email address.

  3. Press Enter or Return.

  4. Check the Include a custom message box to add a personalized welcome message (optional).

  5. Click Send invite(s).

To invite a guest via email from the workspace settings page:

  1. Click your workspace name at the top left of the page.

  2. Click Invite people to workspace.

  3. Type the external collaborator’s email address under Invite people by email address.

  4. Press Enter or Return.

  5. Check the Include a custom message box to add a personalized welcome message (optional).

  6. Click Send Invitation(s).


Invite guests to your workspace by invitation link

You can invite guests to your workspace via invitation link from the MURAL home view or from the workspace settings page.

To invite a guest via invitation link from the MURAL home view:

  1. Click the Invite button in the top toolbar.

  2. Click Create link.

  3. Click Copy link.

  4. Send the copied link to your external collaborators however is easiest for you.

Note: To revoke access granted using the invite link, click Delete link to revoke access.

To invite a guest via email from the workspace settings page:

  1. Click your workspace name at the top left of the page.

  2. Click Invite people to workspace.

  3. Click Create link.

  4. Click Copy link.

  5. Send the copied link to your external collaborators however is easiest for you.

Note: To revoke access granted using the invite link, click Delete link to revoke access.


Remove guests from a workspace

Just as you can grant guests access to a workspace, you can also remove them from that workspace.

Note: Removing a guest from a workspace does not remove their access to murals in that workspace if they have access to a visitor link. To completely revoke guest access to a mural, remove or deactivate the collaborator as a guest and reset the mural's visitor link. Read our article on how to reset a visitor link for more details.

To remove a guest from a workspace:

  1. Click your workspace name at the top left of the page.

  2. Click Workspace members.

  3. Click the Remove user (trash) icon in the row of the guest you want to remove.

Note: You can also hover over the guest’s row and click the More actions (gear) icon to remove them from the workspace.


Room guests

You can invite guests to a room. This grants each guest access to all murals inside that room.

Invite guests to a room by email

You can invite a guest to join a room using their email address.

To invite a guest to a room via email:

  1. Enter the room you want to invite external collaborators to access.

  2. Click the Share button in the top toolbar.

  3. Type the email of the person you want to invite.

  4. Press Enter.

  5. Select Guest next to the guest’s email address.

  6. Click Send invite(s).

Note: You can also upload a CSV file containing guests’ email addresses instead of entering each individually.


Invite guests to a room by invitation link

You can invite a guest to join a room using an invitation link.

To invite a guest to a room via invitation link:

  1. Enter the room you want to invite external collaborators to access.

  2. Click the Share button in the top toolbar.

  3. Click Create Link.

  4. Click Copy Link.

  5. Send the copied link to your external collaborators however is easiest for you.

Note: To revoke access granted using the invite link, click Delete link to revoke access.


Remove guests from a room

Just as you can grant guests access to a room, you can also remove them from that room.

Note: Removing a guest from a room does not remove their access to murals in that room if they have access to a visitor link. To completely revoke guest access to a mural, remove or deactivate the collaborator as a guest and reset the mural's visitor link. Read our article on how to reset a visitor link for more details.

To remove a guest from a room:

  1. Enter the room where you want to edit guest access.

  2. Click the Members icon in the top toolbar.

  3. Click Manage room members.

  4. Click the Remove user (trash) icon in the row of the guest you want to remove.

Note: You can also hover over the guest’s row and click the More actions (gear) icon to remove them from the room.


Mural guests

When you invite a guest to a private mural, they can see the name of the private room the mural belongs to. However, they can’t see other murals inside that room unless you invite them to those other murals. Anyone that doesn't share your company's email domain will be invited as a guest.

Invite guests to a mural by email

You can invite guests to join a mural using their email address.

To invite a guest to a mural via email:

  1. Enter the mural you want to invite guests to access.

  2. Click the Share button at the top right of the page.

  3. Click Email or name.

  4. Type the external collaborator’s email address.

  5. Select edit or view for each guest, depending on the permissions you want the guest to have.

  6. Press Enter.

  7. Add a clever personalized welcome message (optional).

  8. Click Send invites.


Invite guests to a mural by invitation link

You can invite guests to join a mural using an invitation link.

To invite a guest to a mural via invitation link:

  1. Enter the mural you want to invite guests to access.

  2. Click the Share button at the top right of the page.

  3. Click Link.

  4. Click Copy Link.

  5. Send the copied link to your external collaborators however is easiest for you.

Note: You can revoke access from this link at any time by clicking the Reset link button on this modal.


Remove guests from a mural

If you decide certain collaborators no longer need access to a mural, you can remove their access at any time.

Note: Revoking a guest’s access does not prevent them from accessing a mural if they also have a visitor link. To completely revoke guest access to a mural, remove or deactivate the collaborator as a guest and reset the mural's visitor link. Read our article on how to reset a visitor link for more details.

To remove a guest from a mural:

  1. Enter the mural where you want to edit guest access.

  2. Click the Members icon in the top toolbar.

  3. Click Manage mural members.

  4. Click the Remove user (trash) icon in the row of the guest you want to remove.

Note: You can also hover over the guest’s row and click the More actions (gear) icon to remove them from the mural.


Manage guests

Administrators can manage permissions of guest collaborators using the list of workspace members. Keep in mind that your workspace may be configured to automatically disable guests after a period of inactivity. Administrators can restore access using the guest list. Read our Deactivate and reactivate members and guests article for more details.

Access the guest list

From the guest list, you can remove or restore guest access permissions.

To access the guest list:

  1. Click your workspace name at the top left of the page.

  2. Click Workspace members.

  3. Click the Guests tab.


Deactivate a guest

Administrators can remove guest access to a workspace by deactivating them on the guest list.

To deactivate a guest:

  1. Open your workspace’s guest list.

  2. Hover to the right of the guest's email.

  3. Click the More actions (gear) icon.

  4. Click Deactivate guest.

  5. Click the Deactivate button in the confirmation modal.


Reactivate a guest

You may need to restore a guest’s access for a number of reasons. Administrators can do this from the guest list.

To reactivate a guest:

  1. Open your workspace’s guest list.

  2. Hover to the right of the guest's email.

  3. Click the More actions (gear) icon.

  4. Click Reactivate guest.


Customize guest deactivation periods

As a workspace administrator, you can determine how long guests maintain access to your workspace. On the Manage workspace page, you can set a period of time after which inactive guests lose access. Let’s say you want to automatically deactivate guests who haven’t accessed your workspace in 90 days. You can set that deactivation period here.

Note: Guest deactivation settings are retroactive, which means all guests in your workspace who have exceeded your defined inactivity period will lose access immediately as well as guests who exceed this period in the future.

To set an automatic guest deactivation period:

  1. From the Manage workspace page, select Automatically deactivate guests after a period of inactivity.

  2. Enter the Days of inactivity you want to allow before a guest is deactivated. By default, this is set to 14 days.

    Note: Enterprise customers may see a Recommended duration under this field. This recommendation is set by Enterprise company administrators and is just that: a recommendation. Your needs may vary, so enter the Days of inactivity that makes sense for your workspace.

  3. Click Save changes.

Now, guests who do not access your workspace for your specified number of days will lose access automatically. You can change the inactivity window at any time by repeating the steps above. If you need to restore a guest’s access at any time, view the Reactivate a guest section. Guests can request reactivation when attempting to open a mural they’ve lost access to. You can review these requests on the guest list for your workspace.

In some cases, the guest deactivation period might be set at a company level. If you’re unable to change this setting on the Manage workspace page, reach out to your company administrator or support@mural.co for assistance.

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